ZeniMax Jobs

CS Project Manager

Division: ZeniMax Online Studios | Department: Customer Support | Location: Hunt Valley , MD, US

The CS Project Manager is responsible for planning, executing, and finalizing projects according to defined deadlines and budgets.  This includes managing resources, scheduling deliverables, and coordinating milestones of stakeholders.  Successful candidates will be organized, efficient planners; self-starters; process driven thinkers; and adept relationship builders with proven experience with classic project management disciplines.  This position will be responsible for the Bethesda.Net team and interfacing with all departments at our Rockville Headquarters. 

 

Responsibilities

  • Builds and maintains effective working relationships with immediate team and those outside of the immediate team that have an effect on the successful completion of the project
  • Establishing and assigning task objectives from defined project goals; achieving project deliverables through managing team at a project-level (e.g. Franchise-wide level);
  • Focus all project actions and decisions on the project goals, larger department objectives, and an overall outstanding customer experience
  • Coordinate project requirements, scope, resources, and documentation
  • Resolve or escalate roadblocks and mitigate risk to help deliver projects within scope, on time, and in budget
  • Manage multiple projects with shifting priorities in a fast-paced environment
  • Ensure department readiness for projects related to strategic initiatives, tool creation, and product launches
  • Report consolidated project status to senior leaders at regular intervals

 

Requirements

  • Bachelor’s degree or equivalent experience
  • Formal project management education or certification (PMI, Agile certifications, etc.)
  • 3-5 years of program and project management experience
  • Expertise with modern project management methodologies (waterfall, agile, etc.)
  • Experience working with internal, external, and international project stakeholders
  • Experience with projects relating to process, business systems, and technology
  • Experience managing project cost and resources
  • Experience managing and developing people and teams
  • Strong customer service ethic
  • Strong abilities in research, problem solving, and root cause analysis
  • Professional communications, reporting, and presentation skills to all levels of leadership
  • Team player, adept at building relationships across organizations
  • Expertise with productivity software, including Microsoft Office

 

Desired Skills

  • Experience in entertainment software industry
  • Knowledge and passion for massively multiplayer online games
  • Experience with customer service contact centers and service technology
  • Familiarity with multi-channel, multi-site, 24x7 international support structures
  • Experience managing multi-country, multi-language, remote staff groups
  • Fluency in additional languages

 

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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