ZeniMax Jobs

SOC Analyst

Division: Bethesda Softworks | Department: Network Operations | Location: Rockville , MD, US

Bethesda.net is looking for an experienced SOC Analyst for our global support team in a 24/7/365 environment. Candidates will have a high sense of urgency and knack for investigation!  Candidates will work with internal teams, vendors, and third parties to ensure security requirements are met, so good communication skills are a must.

This posting is for a position on our 2nd shift: 2P-10P M-F

Bethesda Softworks Operations is committed to a vision of excellent customer satisfaction and retention, arising from a strong investment in the department providing that support. You will be part of the team, which creates the portfolio of tools and methodologies used to deliver our first class support. This cohesive team has the opportunity to develop and support multiple departments of a 24/7/365 Operations and Customer Support environments.

  • A part of the ZeniMax Media family and sister company to Bethesda Game Studios, an acclaimed industry leader
  • An industry leader within the MMO space
  • Makers of a mass-market MMOG, along with the entire service and support infrastructure required to ensure the game’s success
  • A people-focused environment

We need someone to play an integral role in an online operations powerhouse. Is this you?  If so, we’d love to hear from you.

Responsibilities:

  • Triage and escalate security incidents and requests
  • Ensure high level of quality when managing tickets and customer requests
  • Work closely with security teams across the org to develop support plans
  • Create and maintain procedural documentation and instructions
  • On-board new customers
  • Engage with customers to build and maintain good relationships

Requirements:

  • Have a minimum 2 years’ security experience or relevant education
  • Have a minimum 1 years’ experience working in an operations center
  • Have a minimum 1 years’ experience demonstrating high-level customer service skills
  • Have experience with a SIEM
  • Are self-motivated
  • Are organized
  • Are teamwork-oriented
  • Have an understanding of networks and security in an enterprise environment.
  • Have an understanding of operating systems including Windows and Linux.
  • Have an understanding of incident response procedures and event triage.
  • Have a passion for security and have a desire to advance your career

Desired Skills:

  • One or more of the following certifications: CISSP, GCIA, Security+, CEH
  • Familiarity with ITILv3 concepts
  • Experience using Splunk
  • Experience working with ticketing systems (ex. Remedy, Service Now)

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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