ZeniMax Jobs

Bilingual Customer Service Agent - Japanese

Division: ZeniMax Online Studios | Department: Customer Support | Location: Hunt Valley , MD, US

The Bilingual Customer Service Agent for Japanese is responsible for maintaining positive relationships with our game players by helping them with speed, expertise, courtesy, and enthusiasm.  This includes a wide variety of gameplay needs, technical advice, account & billing requests, product information, and social networking.  Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers.

 

Responsibilities

  • Interact with our customers in all of our Japanese gaming environments to promote customer satisfaction
  • Handle customer requests for our products and services:
    • Help with product information, account & billing requests, technical help, gameplay help
    • Help with social networking
  • Maintain a working knowledge of our products and services
    • Standard console and PC products
    • Massively multiplayer online games
    • All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
  • Contribute to record keeping & product knowledge base management

 

Requirements

  • Native Japanese language ability; Business-level fluency in English
  • Native knowledge of culture and business in Japan
  • Customer service experience
    • Strong customer service ethic
    • Enthusiastic, positive, and professional attitude in all interactions
    • Experience with contact center environments
  • Ability to work flexible shifts (including some nights, weekends, holidays when products require it)
  • Able to quickly adapt and multi-task in a busy environment
  • Self-starter who works well alone but also experience working within team
  • Professional communications and documentation skills
  • Strong troubleshooting, analytical, and collaboration skills
  • Familiarity with computer hardware and consumer electronics for gaming
  • Familiarity with computer operating systems
  • Experience with productivity software including Microsoft Office
  • Knowledge and passion for massively multiplayer online games and online environments

 

Desired Skills

  • Previous customer service, community management, or public relations experience
  • Knowledge and passion for massively multiplayer online games
  • Bachelor’s degree or equivalent experience
  • Experience working within an international company
  • Experience in entertainment software industry
  • Experience dealing with external business partners

 

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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