ZeniMax Jobs

Associate Live Producer

Division: Bethesda Softworks | Department: Platform | Location: Rockville , MD, US

Bethesda.net is looking for an Associate Live Producer to join our team. Live Producers work with all parts of our internal team and our partnered studios to facilitate communication and solve problems related to the Bethesda.net platform. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly desirable outcomes.

 

Responsibilities:

  • Own the live services you are responsible for
  • Take the lead during escalated outages and incidents
  • Monitor and manage the health of the live services you are responsible for
  • Drive and own scheduling, testing, deployment, and communication of updates and hotfixes
  • Drive procedures and uphold standards for our Live Ops team, ensuring minimal downtime and a consistent player experience
  • Advocate on behalf of studios for features and processes that can lead to a more robust live service and better player experience
  • Collaborate with QA, Engineering and Development to triage issues found in the live environments
  • Communicate product health/status with a leadership group regarding product risks and challenges
  • Coordinate technical projects that require collaboration with different business disciplines
  • Manage and grow external partner relationships

 

Requirements:

  • 2+ years in a position where you were involved in the operation of an online title
  • Demonstrated ability to plan, track, and deliver on complex, multi-disciplinary projects
  • Exceptional attention to detail
  • Able to communicate effectively with anyone at any level in the organization to ensure a good customer experience
  • Able to thrive under pressure
  • Familiarity with the Zenimax family of games

 

Desired:

  • ITIL training or knowledge of ITIL Service Management principles a plus
  • Previous work history with Customer Service, Operations, or Quality Assurance a plus

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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