Bethesda.net is looking for a Service Owner to join our Bethesda.net Live Operations team that has a passion for delivering value to customers and continuously improving our services. Working closely with our internal teams and partnered studios, you will own, develop, maintain, and improve processes that enable them to quickly and reliably iterate on, and distribute AAA games through our Bethesda.net platform. As an interface between our Live Operations team, our internal teams, and the customer, you will collect feedback to distribute to support teams and ensure that it is used to drive continuous improvement.
The ability to work well in a team environment and communicate effectively with people of varying technical knowledge is essential. You will be responsible for monitoring the success of the processes you own and raising visibility to stakeholders when risks are identified.
Experience creating, successfully rolling out, and managing process and procedures will be necessary for this role. In order to be successful, you will also require experience working with customers to collect feedback for improvement and to develop new solutions to their challenges. You will need to be prepared to be an escalation point for our customers when they have a problem with the services we are providing. We are looking for self-motivated, organized, and customer focused individuals that are constantly driving for continuous improvement.
Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company's employment application.