ZeniMax Jobs

Live Producer

Division: Bethesda Softworks | Department: Platform | Location: Rockville , MD, US

Bethesda.net is looking for an experienced Live Producer to join our team. Live Producers work with all parts of our internal team and our partnered studios to facilitate communication and solve problems related to the Bethesda.net platform. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes.

Responsibilities:

  • Own the platform live service, it is your responsibility to keep it up
  • Take the lead during escalated outages and incidents
  • Monitor and manage the health of the 24/7 live platform service
  • Drive and own scheduling, testing, deployment, and communication of platform updates and hotfixes
  • Create procedures and standards for our Live Ops team, to ensure minimal downtime and a consistent player experience
  • Drive and advocate on behalf of studios for features and processes that can lead to a more robust live service and better player experience
  • Collaborate with QA, Engineering, and Development, to triage issues found in the live environments
  • Prioritize department initiatives based on data informed decision making
  • Communicate product health/status with a leadership group regarding product risks and challenges, with solutions to address them
  • Coordinate large scale technical projects that require collaboration with different business disciplines
  • Manage and grow external partner relationships

 

Requirements:

  • 2+ years in a position where you directly managed the operation of an online title
  • 3+ years of production experience
  • Demonstrated ability to plan, track, and deliver on complex, multi-disciplinary projects
  • Familiarity with cloud services and online game infrastructures
  • Exceptional attention to detail
  • ITIL training or knowledge of ITIL Service Management principles a plus
  • Able to communicate effectively with anyone at any level in the organization to ensure a good customer experience
  • Able to thrive under pressure
  • Familiarity with the Zenimax family of games

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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