ZeniMax Jobs

Community Manager

Division: Bethesda Softworks | Department: Marketing & Public Relations | Location: Rockville , MD, US

The successful candidate will manage the day-to-day operational activities surrounding the reporting and administering of online communities for our games – including official websites and social media channels. While working in a cross-functional team the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of our games and community to assist the Marketing/PR Department with ideas and designs that will work to drive revenue.

Responsibilities:

  • Assist and oversee community channel pre and post launch and help foster and build community-generated content, forum discussions, downloads, and other interactions
  • Collaborate with internal departments to ensure that community feedback is addressed
  • Help develop community assets such as game videos, podcasts, developer interviews, product updates
  • Maintain consistent presence and promote user-friendly environment on community message boards
  • Work in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience
  • Help conduct private and public tests to gather community feedback that will help improve final product quality
  • Draft and distribute community reports including community reaction, metrics, and research
  • Assist with the company's involvement in trade shows, exhibitions, and other events
  • Assist other members of the community team with community-related tasks
  • Generate reports regarding the online community and customer reviews; analyze the results

Requirements:

  • BS degree in Marketing, Communications, Public Relations or equivalent experience
  • 3+ years of community/social media experience in gaming industry or similar entertainment industries required
  • Technical knowledge of online community platforms, systems and software
  • Strong understanding of popular social networking tools and trends
  • Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
  • Drive to innovate community practices and bring community management to the next level
  • Proven history of maintaining and developing an online community
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Demonstrated initiative and positive spirit in a rapidly changing environment
  • Experience with photo/video/podcasting editing a plus
  • Knowledge of Bethesda Softworks and its titles a plus

Pluses: 

  • Knowledge and expertise w/ strategy card games a plus
  • Experience w/ AAA mobile games a plus

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

Previously Applied? Click here.

No Recruiters or Agencies Please

Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company's employment application.

© Copyright 2018 ZeniMax Media Inc.
Trademarks are the property of their respective owners. All Rights Reserved.
Privacy Policy | Terms of Service | Legal Info | Contact Us