Bethesda.net is looking for an Operations Support Engineer with a knack for troubleshooting who has a passion for learning and mentoring! As the front line supporting the online experience, the NOC’s mission is to ensure our products are up, fast, and if there is a problem, it gets resolved as soon as possible. You will be the point of escalation for Tier 1 and 2 System Administrators working in the NOC. You will work closely with the various product owners and engineers across the organization to provide in-depth support for their products. As you work with these teams and learn about their products, you will work closely with the NOC on documenting support procedures. The ideal candidate for this role has a deep-rooted passion for learning and understanding how things work, and sharing that information with others. This person in this role will also be available for mentoring and training Systems Administrators in the NOC on specific products, or general technological concepts and services. We see success in the NOC as a gateway to other opportunities in the company (network engineer, systems engineer, devops, database, cloud etc.)
The successful candidate for this position will be capable of, and motivated to, learn on their own. This skill is essential to get up to speed quickly, add value to the team and continue to grow within the company. You will be tasked with learning in-depth support processes for various products, and turning those into documented processes the NOC can follow, so strong written and verbal communication skills are essential. We are supporting products that need to be available 24/7 so schedule flexibility in this role is needed to ensure our customers can always have access to a world class online experience. At the end of the day, you will need to be confident in troubleshooting and supporting large Linux & AWS environments with servers across the globe.
At least a couple years of hands on command line Linux or other server management experience is preferable for this role. In order to be successful you will also require networking and AWS troubleshooting skills Experience with automation tools such as Jenkins, Chef, or Docker are also preferred. Our goal is for the NOC to solve 80% of the incidents that occur without having to escalate to other supporting teams. To meet this goal, we are looking for individuals that can think on their feet and have a solid foundation of core technology to isolate and identify issues as they arise. Additional responsibilities include:
Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company's employment application.