ZeniMax Jobs

Senior User Research Analyst

Division: id Software | Department: Production | Location: Richardson , TX, US

id Software is looking for an experienced, Senior User Research Analyst to join our team. The id Software User Research Lab provides usability testing, play testing, focus groups, market research, and other forms of user research at ZeniMax Media studios around the world. Our team has worked with some of the most influential and critically acclaimed titles from Arkane Studios, id Software, Machine Games, Tango Gameworks, ZeniMax Online, and several other studios in the ZeniMax family.


  • Work with multiple teams in planning and executing various user research studies

  • Mentor junior and mid-level user research team members

  • Conduct user research studies in the lab or online, including methods such as: play tests, usability tests, contextual interviews, competitive analysis, paper prototyping, surveys, focus groups, etc.

  • Understand the research need for any given project and select the appropriate methodology for the project

  • Maintain detailed records of participant interactions and methodologies used

  • Craft and deliver clearly written reports with strong and executable recommendations

  • Provide and discuss research results directly to dev teams

  • Assist in project planning for multiple projects in the lab


  • Bachelor’s degree in Psychology, HCI, Human Factors, Market Research or equivalent experience (Advanced degree preferred)
  • 4+ years of experience conducting user research for video games

  • Prior experience with statistical analysis and in-game telemetry

  • Strong interpersonal communication skills (verbal and written)

  • Experience with conducting user research on the Xbox One, PlayStation 4, PC

  • Broad knowledge of gaming genres including Shooters, Action, Horror, Stealth, RPG, MMO

  • Must be able to work flexible hours including some evenings and weekends

Desired Skills:

  • Able to travel for remote studies and trade shows

  • Experience with additional gaming platforms including mobile and online

  • Experience with companion apps for video games

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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