ZeniMax Jobs

Live Services Manager

Division: ZeniMax Online Studios | Department: Platform | Location: Hunt Valley , MD, US

ZeniMax Online Studios is seeking a Live Services Manager with in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager also provides direction to the community, support and feature teams based on player activities and the organizational response. You will also work with business leadership to coordinate Marketing, PR, Legal and other departmental efforts tied to our product. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes. 

 

Responsibilities: 

  • Aggregate details and provide summarized messaging that evokes behavior change
  • Quantify any requests of other teams with the business value
  • Stage data for the purposes of player messaging
  • Negotiate and coordinate resources for activities
  • Manage handoffs between your team and teams that are up and downstream
  • Prioritize open issue list based on quantifiable business justification
  • Gather, interpret and manage large volumes of data from many sources
  • Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
  • Lead teams through maintenance, product update and outage efforts

 

Requirements:

  • 3-5 years in a position where you demonstrated your contribution to high-quality live service
  • 2-5 years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
  • Demonstrated ownership of individual and team success and/or failure
  • Solving skills contributed to organizational success
  • 2-5 years in a lead role
  • Game Industry Experience is desirable, but not required

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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