ZeniMax Jobs

IT Technician

Division: Bethesda Game Studios - Montreal | Department: IT | Location: Montreal , CA

IT Technical Support

Location: Montreal

The IT Support will be responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers.
The candidate will be the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. The IT Technician will report to the IT Lead.

Responsibilities:

  • Act as first level support 
  • Provide computer support for any hardware or software related issues via email, phone or desk side 
  • Install, configure and maintain Windows desktops/laptops 
  • Record, track, escalate, and update calls through the Help Desk trouble ticketing system and the IT Lead.
  • Inquire about repair, replacement, technical problem resolutions 
  • Communicate to clients\users as well as writing technical information to technical and non-technical audiences 

Requirements:

  • 3 years of experience in similar position
  • Bilingual (French and English)
  • strong interpersonal skills, can work independently and pays attention to detail
  • Technical skills should include a strong technical knowledge of Microsoft operating systems, troubleshooting computer hardware and software 
  • Demonstrates both autonomy and initiative 
  • High level of customer service
  • Result oriented and problem solver

Technical Requirements:

  • Microsoft Windows 10, 8, 7, XP, Microsoft Server 2012, 2008, Microsoft Office 2013 
  • IT Ticketing applications
  • Active Directory environment 
  • Servers, Workstations and laptops (Dell+HP) 
  • Windows, Apple and Android Handheld Devices 
  • Printers 
  • Corporate Antivirus systems 
  • Imaging technologies (MDT)
  • VPN Technologies 
  • LAN, TCP/IP, DNS, DHCP 

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

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