A Contract Social Analyst works with our online communities and official social media channels. You are responsible for fostering a safe and constructive environment for our players, and providing help to our customers so that they can enjoy our products. In addition to assisting the community directly, you will also assist other internal teams, and help maintain the platforms for Community Team and Customer Support initiatives. We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry! This is a contract position.
Social Analysts specialize in offering support and/or community moderation. Please indicate in your cover letter the specialization for which you are most interested.
Read, moderate, and respond to postings in the Bethesda social networking outlets and/or forums in order to provide great customer support
Educate and inform players accurately and proactively about game-related technical issues and service outages
Report trending issues and relevant feedback
Investigate open topics with other teams at Bethesda
Perform other duties as assigned by supervisor
Can diligently follow up on open projects and tasks
Please Note: Individuals submitting resumes or otherwise responding to employment opportunities are NOT considered applicants until they apply for a particular position and have been invited to complete the company's employment application.